Insurance Coverage and COVID-19
IDOI is here to help you.
Consumers can submit insurance complaints and external review requests online, download forms to fill out and submit, or call our Consumer Assistance Hotline 866-445-5364 to have forms mailed to you.
If you have questions about insurance or how to file a complaint about an insurance claim, please contact us.
Find a health plan on the ACA Health Insurance Marketplace
Get Covered Illinois encourages you to SHOP and ENROLL here for an ACA Marketplace plan.
You can get free enrollment assistance and find out if you qualify for financial assistance.
Check the FAQs on www.GetCoveredIllinois.gov for answers!
COBRA (Consolidated Omnibus Budget Reconciliation Act of 1985)
COBRA is a federal law, enforced by the U.S. Department of Labor, Employee Benefits Security Administration, which provides continuation of group health coverage that otherwise might be terminated. The law contains provisions giving certain former employees, retirees, spouses and dependent children the right to temporary continuation of health coverage at group rates.
Protecting Retirement and Health Benefits after Job Loss
U.S. Department of Labor - COBRA Continuation Coverage for Workers and Employers
For more information about COBRA, HIPPA or ERISA, visit dol.gov/agencies/ebsa.
Uninsured Ombudsman Program
Uninsured Ombudsman Program — provides assistance and education to Illinois consumers who do not have health insurance, are about to lose health insurance or who cannot afford to purchase health insurance
Frequently Asked Questions
In the midst of the ongoing COVID 19 outbreak, the Illinois Department of Insurance (Department) is issuing a consumer FAQ recognizing the critical role that health insurance coverage plays in the public’s ability to access health care services.
This consumer FAQ does not apply to excepted benefit policies or short-term, limited-duration health insurance coverage.
For information on Illinois Medicaid and the end of continuous coverage, please visit the Department of Healthcare and Family Services.
- 1. How much will this vaccine cost me? Is it covered by my insurance?
- 2. Who pays for COVID 19 diagnostic testing if needed?
- 3. Will I be subject to higher cost-sharing if I unintentionally receive care from out-of-network specialists in an in-network hospital?
- 4. What if I have health concerns that require emergency medical services?
- 5. Should I fill or refill my current prescription drugs in anticipation of an emergency?
- 6. Can my insurance carrier cancel or refuse to renew my insurance policy if I am diagnosed with COVID 19 or a preexisting respiratory illness?
- 7. Where can I find more information about COVID 19?
- 8. Is there a number to call for health insurance and HMO inquiries?
- 9. Is there a number to call for Medicare Beneficiaries and Caregiver Inquiries?
1. How much will this vaccine cost me? Is it covered by my insurance?
There is no cost for the vaccine, itself. A vaccination provider may charge an administration fee for giving you the shot, but if you have private insurance or are enrolled in a public insurance program such as Medicare or Medicaid, the vaccination provider would need to send the bill to your insurer. Vaccination providers are not allowed to charge you the administration fee when you are getting your shot or to send you a bill for the fee afterwards. Also, Medicare, Medicaid, and most types of private insurance are not allowed to bill you for any portion of the administration fee in the form of a copay, coinsurance, or deductible.
However, if you use a grandfathered health plan, a short-term limited-duration insurance policy, or an "excepted benefits" policy to cover your vaccination visit, then the insurer may be able to bill you for some portion of the administration fee. If you will be using one of these types of insurance for your vaccination, you should check your policy terms to see what you might end up paying and contact your insurer if you have further questions. Regardless, no one can be denied a vaccine if they are unable to pay a vaccine administration fee.
Individuals aware of any potential violations of these requirements are encouraged to report them to the Office of the Inspector General, U.S. Department of Health and Human Services, by calling 1-800-HHS-TIPS or the website TIPS.HHS.GOV.
For more information please visit:
2. Who pays for COVID 19 diagnostic testing if needed?
Depending on the circumstances, the testing provider might bill you directly or they might bill your insurance carrier. Regardless of who receives the bill, your insurance carrier is required by law to cover the full cost of your test and its administration as long as you received the test based on an individualized clinical assessment from a licensed or authorized health care provider. Contact your insurance carrier if you have questions about your coverage.
The testing site should not ask you for payment at the time of the test. If you have insurance, the testing site may ask for that information and bill your insurance. The Families First Coronavirus Response Act generally prohibits private health insurance coverage or group health plans from imposing cost-sharing on both the test itself and the health care provider’s administration of the test, as long as the purpose of the testing is for your individualized diagnosis or treatment of COVID-19. Additionally, health care providers who have received federal funds from the Provider Relief Fund are contractually prohibited from balance billing you for the test or its administration, even if they are out-of-network for your insurance plan. However, health insurance plans are not generally required to provide coverage of COVID-19 testing for public surveillance or employment purposes. Short-term, limited duration insurance policies and “excepted benefits” policies may subject members to some portion of the provider’s fee.
If you do not have insurance, regardless of citizenship or immigration status, the provider may bill the Illinois HFS COVID Portal or the federal HRSA COVID-19 Uninsured Program. Providers who participate in, and are reimbursed from these programs, for qualified COVID-19 related services rendered to you, are not allowed to collect any additional fees.
Regardless of your insurance status, if you experience or witness any potential violations of this requirement you can report the matter to the Office of the Inspector General, U.S. Department of Health and Human Services, by calling 1-800-HHS-TIPS or the website TIPS.HHS.GOV. If you are a Medicaid customer or are uninsured and you have been asked to pay out of pocket for a COVID-19 test, please call HFS at 877-805-5312 and press 9 for assistance.
For information about coverage of over-the-counter at-home tests, please visit the “FAQs about Insurance Coverage of Over-the-Counter At-Home Coronavirus (COVID-19) Tests” section of this page.
For more information about testing sites, please visit: https://dph.illinois.gov/covid19/testing/faq.html.
3. Will I be subject to higher cost-sharing if I unintentionally receive care from out-of-network specialists in an in-network hospital?
No. The Illinois Insurance Code prohibits health insurance issuers from charging higher out-of-pocket expenses to an enrollee who sees an out-of-network provider at an in-network facility if there are no in-network providers available. However, if you willfully choose a non-network provider when an in-network provider is readily available, you might be subject to higher out-of-pocket expenses.
4. What if I have health concerns that require emergency medical services?
Insurance carriers must cover emergency services for an emergency medical condition at in-network levels regardless of which provider performs the services. Emergency services include transportation services, such as ambulance services, as well as inpatient and outpatient hospital services that are needed to evaluate or stabilize the patient. Many individuals who have contracted COVID 19 have not required emergency services. Still, exceptional circumstances may arise.
5. Should I fill or refill my current prescription drugs in anticipation of an emergency?
The CDC and American Red Cross recommend that households maintain at least a 30-day supply of any prescription drugs used by household members at all times to prepare for unexpected events. The Department has encouraged health insurance carriers to do all that they can to allow people to get more than a 30-day supply of a prescription drug at one time, subject to the limits of the prescription written by the treating healthcare provider. The Department does not recommend stockpiling prescriptions that are highly susceptible to abuse, such as opioids that may be restricted to 7-day prescriptions.
6. Can my insurance carrier cancel or refuse to renew my insurance policy if I am diagnosed with COVID 19 or a preexisting respiratory illness?
No. The Illinois Insurance Code prohibits individual or group accident and health insurance carriers from imposing any pre-existing condition exclusions, including in connection with COVID 19. Federal law and state regulations provide protections against preexisting condition exclusions in health insurance coverage, as well. However, preexisting condition consumer protections do not apply to short-term, limited-duration health insurance coverage or excepted benefit policies.
7. Where can I find more information about COVID 19?
View up to date information on how Illinois is handling COVID 19 from the Illinois Department of Public Health
8. Is there a number to call for health insurance and HMO inquiries?
Yes. If you have questions regarding health insurance and HMO inquiries, please call the Illinois Department of Insurance at (877) 527-9431.
9. Is there a number to call for Medicare Beneficiaries and Caregiver Inquiries?
Yes. If you have questions regarding Medicare beneficiaries and caregiver inquiries, please call CMS at (800) 548-9034.
Frequently Asked Questions
NOTE: On January 10, 2022 the Biden Administration issued FAQ Part 51 guidance for implementation of the Families First Coronavirus Response Act (FFCRA), the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), and the Affordable Care Act. The guidance outlines insurance coverage of over-the-counter (OTC) at-home COVID-19 tests.
While this FAQ provides general guidance on insurance coverage of OTC at-home COVID-19 tests, consumers should contact their health plan to obtain their specific coverage information. Additionally, network options and reimbursement requirements may change over time. So, health plans are the best place to find information about current offerings.
***Call the number on the back of your insurance card or go to your health plan's website for specific information.***
- 1. Which tests are eligible for the coverage under the FAQ Part 51 guidance?
- 2. What plans are required to reimburse OTC at-home COVID-19 tests under FAQ Part 51 federal guidance?
- 3. What if I'm uninsured? Can I still get free OTC at-home COVID-19 tests?
- 4. I'm covered by Medicare. How do I get an OTC at-home COVID-19 test?
- 5. Do state Medicaid and CHIP programs cover at-home COVID-19 tests?
- 6. Is there a limit to the number of OTC at-home COVID-19 tests that will be covered?
- 7. Do I need a physician's referral to obtain an OTC at-home COVID-19 test?
- 8. What is the process for consumers to obtain reimbursement?
- 9. Will there be retroactive reimbursement for tests bought before the federal guidance went into effect? How long will the guidance remain in effect?
- 10. Is this part of the federal government plan to mail tests?
1. Which tests are eligible for the coverage under the FAQ Part 51 guidance?
This guidance applies to OTC at-home COVID-19 tests authorized by the U.S. Food and Drug Administration (FDA). Click here for a complete list of tests approved by the FDA: https://www.fda.gov/medical-devices/coronavirus-disease-2019-covid-19-emergency-use-authorizations-medical-devices/in-vitro-diagnostics-euas-antigen-diagnostic-tests-sars-cov-2.
2. What plans are required to reimburse OTC at-home COVID-19 tests under FAQ Part 51 federal guidance?
Most individual and group health plans are subject to this guidance and required to provide OTC at-home COVID-19 tests at either no upfront cost or a set reimbursement amount. Short-term limited duration plans, and excepted benefit health plans, such as dental or vision plans, are not subject to this guidance. https://www.dol.gov/sites/dolgov/files/EBSA/about-ebsa/our-activities/resource-center/faqs/aca-part-51.pdf.
Self-insured plans are subject to the federal guidance, however, enforcement for those plans falls under the Department of Labor for the self-insured plans of private employers and under the Department of Health and Human Services for non-Federal governmental employers, such as state and local governments. Consumers who have concerns about the compliance of their private self-insured plan with the federal requirements may contact the Department of Labor at askebsa.dol.gov or by calling toll free at 1-866-444-3272. For a self-insured non-Federal governmental plan, contact the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789 or email@example.com.
Information about State of Illinois Employee & Retiree Health Plans can be found here:
3. What if I'm uninsured? Can I still get free OTC at-home COVID-19 tests?
People without insurance can get free OTC at-home COVID-19 tests from some community health centers. The United States Department for Health and Human Services ("HHS") has established more than 10,000 free community-based pharmacy testing sites around the country. https://www.hhs.gov/coronavirus/community-based-testing-sites/index.
Additional information about testing resources for people without health insurance are available here:
4. I'm covered by Medicare. How do I get an OTC at-home COVID-19 test?
Information about how to obtain OTC at-home COVID-19 tests under Medicare can be found here:
5. Do state Medicaid and CHIP programs cover at-home COVID-19 tests?
6. Is there a limit to the number of OTC at-home COVID-19 tests that will be covered?
Health plans are required to cover no less than 8 OTC at-home COVID-19 tests per covered individual per month. For example, a family of four, all on the same plan, would be able to get up to 32 of these tests covered per month.
Additionally, there is no limit on the number of tests, including at-home tests, that are covered if those tests are ordered or administered by a health care provider following an individualized clinical assessment, including for those who may need them due to underlying medical conditions.
IMPORTANT NOTE: Tests may be packaged individually or with multiple tests in one box. Plans are required to cover 8 tests per covered individual per month, regardless of how they are packaged and distributed. (For example, 4 boxes that each contain 2 tests would be equivalent to 8 boxes that only contain one test.)
7. Do I need a physician's referral to obtain an OTC at-home COVID-19 test?
You do not need a physician's referral or prior authorization to obtain coverage for the 8 OTC at-home COVID-19 tests per month, per individual.
There is generally no limit on the number of COVID-19 tests, including OTC at-home COVID-19 tests, that must be covered when ordered by a healthcare provider based upon an individualized clinical assessment. If you have questions about your coverage, the Department recommends you contact your health plan.
IMPORTANT NOTE: Health plans are not required to provide coverage of testing (including an OTC at-home COVID-19 test) that is for employment purposes and may require an attestation that tests are for personal use only.
8. What is the process for consumers to obtain reimbursement?
Because the process will vary by plan, we recommend you contact your health plan prior to purchasing the OTC at-home COVID-19 test if you have questions about your coverage. If you are charged for your test, keep your receipt and/or UPC code and submit a claim to your health plan for reimbursement. Plans may have options for you to obtain tests at no upfront costs. Some issuers may also implement direct-to-consumer shipping programs. Contact your health plan for details. For additional information regarding reimbursement see here:
9. Will there be retroactive reimbursement for tests bought before the federal guidance went into effect? How long will the guidance remain in effect?
No – health plans are not required to cover OTC at-home tests purchased prior to January 15, 2022. The guidance is effective January 15, 2022 and runs through the end of the COVID-19 Public Health Emergency.
10. Is this part of the federal government plan to mail tests?
No. The federal government's plan to mail OTC at-home COVID-19 tests is a separate program that will not involve your insurer. For more information on the program, visit https://www.covidtests.gov/.
Frequently Asked Questions
- Where can I find information about telehealth?
- Under what scenarios is telehealth required to be covered?
- Under P.A. 102-0104 will health plans be allowed to require the insured to pay cost sharing for telehealth services, including those related to COVID-19?
- Under PA 102-0104, what insurance plans cover telehealth?
- What platforms may be utilized for telehealth services?
- Are plans allowed to have a designated telehealth or virtual provider panel or tier within their benefit design?
- Any non-public facing remote communication method may be used for delivery of telehealth services. Once the EO is rendered ineffective, will providers utilizing free platforms such as Skype, Google Hangouts, and Facebook Messenger, be required to purcha
Where can I find information about telehealth?
From March 19, 2020 through July 22, 2021, Executive Order 2020-09 expanded the scenarios in which health insurance companies were required to cover telehealth services. DOI published Company Bulletin 2020-04 on March 25, 2020 to provide additional guidance on EO 2020-09. On July 22, 2021, Governor Pritzker signed PA 102-0104 into law. PA 102-0104 takes immediate effect and will supersede the telehealth benefit coverage requirements of EO 2020-09.
Under what scenarios is telehealth required to be covered?
From March 19, 2020 through July 22, 2021, Executive Order 2020-09 was in effect and Company Bulletin 2020-04 provides guidance on the services required to be covered. On July 22, 2021, Governor Pritzker signed PA 102-0104 into law. Under PA 102-0104 an individual or group policy of health insurance coverage, other than a dental service plan, must provide coverage for telehealth services, and it must comply with the following requirements:
Insurers may not:
- Require that in-person contact occur between a health care provider and a patient;
- Require the health care provider to document a barrier to an in-person consultation for coverage of services to be provided through telehealth;
- Require the use of telehealth when the health care provider has determined that it is not appropriate
Under PA 102-0104, what insurance plans cover telehealth?
The telehealth mandate applies to fully insured individual or group health insurance coverage offered by an HMO, a PPO, a major medical plan that does not use a provider network, or a voluntary health services plan. The mandate also applies to a fully insured limited health service plan or fully insured dental or vision plan, except for a dental service plan. Other than dental, vision, and limited health service plans, excepted benefit policies are not subject to the telehealth mandate. For State, county, municipal, or school district employees, the same types of coverage are subject to the mandate as described above regardless of whether they are fully insured or self-funded. However, all self-funded plans of individual private employers and all Federal governmental plans are exempt from the mandate.
What platforms may be utilized for telehealth services?
Under 215 ILCS 356z.22, telehealth services are defined as the delivery of covered health care services by way of interactive telecommunications systems. Interactive telecommunications systems include audio or video system permitting 2-way, live interactive communication between the patient and the provider. The EO relaxed the restrictions on services subject to the Mental Health and Developmental Disabilities Confidentiality Act (740 ILCS 110) so that patients could use any non-public facing remote communications. This was based on federal guidance that would temporarily allow non-public facing remote communications for all health care services that could be conducted through telehealth. The EO still remains in effect to relax these restrictions. Once the EO is not in effect, the restrictions of the Mental Health and Developmental Disabilities Confidentiality Act will apply to related health care services. For services not subject to that statute, the U.S. Department of Health and Human Services – Office of Civil Rights will determine how long and under what conditions any non-public facing remote communications may be used. Their March 2020 notification indicates that their permissive stance will last as long as there is a “COVID-19 nationwide public health emergency,” but their guidance may be subject to change. See Notification of Enforcement Discretion for Telehealth | HHS.gov.
Are plans allowed to have a designated telehealth or virtual provider panel or tier within their benefit design?
Yes. Plans may include a designated telehealth or virtual provider panel or tier. However, the plan may not exclusively limit or restrict the availability of telehealth benefits to enrollees to the designated panel or tier. Additionally, the plan may provide incentives for the use of the designated panel or tier by offering lower out-of-pocket expenses to enrollees when the designated panel or tier are utilized. Please note, telehealth benefits deemed clinically appropriate may be rendered by any provider as long as delivered services adhere to all federal and State privacy, security, and confidentiality laws, rules, or regulations, including, but not limited to, the Health Insurance Portability and Accountability Act of 1996 and the Mental Health and Developmental Disabilities Confidentiality Act.
Any non-public facing remote communication method may be used for delivery of telehealth services. Once the EO is rendered ineffective, will providers utilizing free platforms such as Skype, Google Hangouts, and Facebook Messenger, be required to purcha
Under PA 102-0104, “Health care professionals and facilities shall determine the appropriateness of specific sites, technology platforms, and technology vendors for a telehealth service, as long as delivered services adhere to all federal and State privacy, security, and confidentiality laws, rules, or regulations, including, but not limited to, the Health Insurance Portability and Accountability Act of 1996 and the Mental Health and Developmental Disabilities Confidentiality Act.” When the EO and the federal flexibilities eventually disappear, providers’ telehealth platform options will be limited by those statutes once again, but providers will not be required to use a particular platform proposed by a carrier. Nothing prohibits a provider and a carrier from agreeing to use a common platform, for example, as a component of a carrier’s designated telehealth panel. The Department does not have purview over how the costs of the telehealth platforms are allocated.
Frequently Asked Questions
- If I’m unable to pay my premiums for auto/homeowners, what options do I have?
- If I have a claim but haven’t paid my premiums, is my loss covered?
- If I don’t pay my premiums for a month or two, will I have to pay those back premiums?
- What if my insurer notifies me that they are cancelling or non-renewing my coverage?
What if my insurer notifies me that they are cancelling or non-renewing my coverage?
You are encouraged to file a consumer assistance request with the Department. The most efficient way to do that is online at: https://mc.insurance.illinois.gov/messagecenter.nsf
Frequently Asked Questions
- What is business interruption insurance?
- Does my policy cover COVID-19?
- I do not have any policy that says it is a business interruption policy – is it possible that I have coverage under another type of policy?
- What if my business is closed due to a voluntary or mandatory government order?
- If I do not have an existing business insurance policy that covers COVID-19, can I buy one?
- Does my business interruption insurance policy cover me if my employees stay home out of concern about COVID-19?
- What help is available to businesses affected by COVID-19 at the federal level?
- What is the State of Illinois doing to further help businesses affected by COVID-19?
- Who can help me understand my business interruption insurance?
- Should I consult an attorney if my claim is denied?
What is business interruption insurance?
Business interruption insurance is insurance providing lost income and extra expense coverage that businesses incur as a result of an interruption to their business operations. Business interruption insurance coverage found in most policies require that the interruption be a result of direct physical loss to the property and that the loss or damage must be a result of a covered peril. Insureds should review their policies for specific terms and conditions of their coverage.
Does my policy cover COVID-19?
Most business interruption insurance coverage contains a virus and bacteria exclusion that specifically excludes losses that result from any virus, bacterium, or other microorganism that induces or is capable of inducing physical distress, illness or diseases. Please refer to your policy for your specific coverage and consult your agent or insurer if you have questions.
I do not have any policy that says it is a business interruption policy – is it possible that I have coverage under another type of policy?
It is possible to have business interruption coverage under another type of insurance policy. For example, there may be available coverage in policies that cover perils arising out of actions by civil authorities or interruption of your supply chain. You should review your policy and see if it is a covered cause of loss or if it is excluded.
What if my business is closed due to a voluntary or mandatory government order?
Some policies may provide coverage for “civil authority”, which addresses the situation when government prohibits access to your business. If your policy requires a “covered cause of loss” to be the reason why the civil authority restricted access to your business, coverage will depend on whether the COVID-19 outbreak is deemed a covered cause of loss. Some business policies do not have this requirement. Please read your policy carefully.
If I do not have an existing business insurance policy that covers COVID-19, can I buy one?
No. You cannot purchase an insurance policy that would cover a loss that has already occurred. However, you may be able to purchase a business property policy that includes business interruption coverage for future losses. You should review the policy to determine the scope of the coverage provided and discuss any potential other stand-alone coverages that might be appropriate for future losses.
Does my business interruption insurance policy cover me if my employees stay home out of concern about COVID-19?
Business interruption insurance usually requires direct physical loss. Please refer to your policy for your specific coverage and consult your agent if you have questions.
What help is available to businesses affected by COVID-19 at the federal level?
The Small Business Administration (SBA) is offering small businesses impacted by COVID-19 up to $2 million in Economic Injury Disaster Loan Assistance (EIDL). Small businesses in Illinois are now eligible to apply for low interest U.S. Small Business Administration (SBA) Economic Injury Disaster Loans.
Under the EIDL program, the SBA makes loans available to small businesses and private non-profit organizations in designated areas of a state or territory to help alleviate economic injury caused by the COVID-19.
Small business owners can apply online, receive additional disaster assistance information and download applications.Applicants can call SBA's Customer Service Center at (800) 659-2955 or email firstname.lastname@example.org email@example.com for more information on SBA disaster assistance. For deaf or hearing-impaired individuals, call (800) 877-8339.
Completed applications should be mailed to U.S. Small Business Administration, Processing and Disbursement Center, 14925 Kingsport Road, Fort Worth, TX 76155.
What is the State of Illinois doing to further help businesses affected by COVID-19?
If you need assistance, you can access information related to ILDCEO Grants here: Illinois Department of Commerce and Economic Opportunity
Who can help me understand my business interruption insurance?
Your insurance agent should be able to answer questions regarding coverage and exclusions found in your policy. You may also want to visit your insurance company’s website for relevant information.
If you believe that your insurance provider is not honoring your policy, you can submit a complaint on our website, and our team will review it. An online complaint can be filed here: https://mc.insurance.illinois.gov/messagecenter.nsf
Should I consult an attorney if my claim is denied?
The Illinois Department of Insurance encourages you to file a complaint with the Department if you have any concerns that that your claim was improperly denied.
Please be assured that the Illinois Department of Insurance reviews all complaints involving denied claims very closely. However, as a regulatory agency, the Department does not have the authority to determine the liability or amount of a claim.
The Department cannot provide you legal advice or represent you in any legal action. If you wish to pursue this matter, you have the right to consult legal representation or seek recovery through the court system.
If you need assistance finding an attorney to represent you, the Illinois Attorney General, Consumer Protection Division maintains a list of legal aid providers and contact to the Illinois State Bar Association on their website. http://www.illinoisattorneygeneral.gov/consumers/index.html.
Frequently Asked Questions
- My temporary license is set to expire during the Governor’s Disaster Proclamation.
- What if my license is up for renewal and I can’t complete my CE requirements on time?
- How can I take my licensing exam?
- Can I complete my classroom pre-licensing requirement on-line?
- I am a Public Insurance Adjuster; can I complete my 3-hour classroom ethics course as a webinar?
- I passed one part of the exam and was scheduled to retake the failed part. Will I have to complete both part of the exam again?
- Will the Illinois Department of Insurance issue or extend temporary licenses?
My temporary license is set to expire during the Governor’s Disaster Proclamation.
All temporary licenses that were set to expire during the Governor’s Disaster Proclamation were extended through July 24, 2021.
On July 25, 2021 all temporary licenses that are more than 90 days old will be canceled.
What if my license is up for renewal and I can’t complete my CE requirements on time?
For producers who are set to renew during the Gubernatorial Disaster Proclamation, please understand that licensing requirements are NOT suspended at this time. Resident producers can still complete all CE requirements online, including the required 3-hour Ethics classroom course which can now be completed by webinar per P.A. 102-0135 , which permanently codified the webinar flexibility allowed by EO 2020-09.
How can I take my licensing exam?
Insurance exam testing is provided through Pearson Vue. For additional information please visit www.Pearsonvue.com.
Can I complete my classroom pre-licensing requirement on-line?
Yes. P.A. 102-0135 allows the classroom part of the pre-licensing requirement to be provided via webinar or other distance learning
I am a Public Insurance Adjuster; can I complete my 3-hour classroom ethics course as a webinar?
Yes. P.A. 102-0135 allows the required 3-hour ethics classroom course to be completed by webinar.
I passed one part of the exam and was scheduled to retake the failed part. Will I have to complete both part of the exam again?
Currently, you have 90 days to retake and pass the failed part of the exam. If you do not pass within that 90-day period, then you must take both parts of the exam again.
Executive Order No. 2021-11 extended Executive Order 2020-29 through July 24, 2021.
Executive Order No. 2020-29 allowed all previously approved classroom courses delivered by an approved provider to be offered as a webinar or other appropriate distance learning without having to refile that course with the Department, extended temporary licenses past the 90 day expiration and extended the 90 day test requirement to pass both parts on the insurance exam.
As of July 25, 2021 the following extensions ceased:
- Temporary licenses that are older than 90 days will expire; and
- Applicants will no longer have an extension to the 90 day requirement to pass both parts on the insurance exam.
Resident producers can complete all CE requirements online, including the required 3-hour Ethics classroom course, which can now be completed by webinar per P.A. 102-0135, which permanently codified the webinar flexibility allowed by EO 2020-09.
Will the Illinois Department of Insurance issue or extend temporary licenses?
Currently, the Department does issue a 90-day temporary license for applicants enrolled in a training course conducted on behalf of the appointing company. However, the extension past the 90 days will cease. Applicants are only allowed one temporary license in a lifetime.
Company Bulletin 2022-02 - Important Notice Regarding Implementation of the Affordable Care Act – Part 51
Company Bulletin 2021-06 - EO 2020-29 Producer Licensing requirements
Company Bulletin 2020-17 - Premium Credits for Health Insurance Coverage
Company Bulletin 2020-11 - Extending Employee Health Insurance Coverage, Grace Periods for Premiums, and Prescription Drug Coverage
< Company Bulletin 2020-12 Extends Company Bulletin 2020-09 - Moratoriums for most auto, home, commercial insurance and other insurance-related time-period extensions.
< Company Bulletin 2020-08 - Use of temporary death certificates as due proof of death in policies covering preneed funeral contracts and prearrangements
Company Bulletin 2020-07 - Managed Care Applications and Renewals of Entities through SERFF
Company Bulletin 2020-06 - Electronic Filing and Delays in Processing Under Executive Order 2020-09
Company Bulletin 2020-04 -Telehealth Services Under Executive Order 2020-09
Company Bulletin 2020-02 - Health Insurance Coverage and Travel Insurance — Insurance Coverage for Coronavirus COVID 19
State of Illinois - Coronavirus (COVID-19) Response - News and Updates
IDPH - Illinois Department of Public Health - Coronavirus (COVID-19) - News and Updates
CDC - Centers for Disease Control and Prevention
WHO - World Health Organization
NAIC - National Association of Insurance Commissioners - Coronavirus Resource Center