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Office locations of the Illinois Department of Insurance are now open to the public. We encourage consumers to continue to use the IDOI website, including the Help Center, or to call 866-445-5364 rather than visiting the office. While walk ins are permitted, visitors should call 866-445-5364 prior to their office visit to ensure a staff member is available to address their particular issue. All visitors must wear a mask and abide by social distancing guidelines regardless of vaccination status.


General Information & Consumer Insurance; Consumer Assistance Hotline Toll-free: 866-445-5364

Consumer Complaints

Health Insurance

Office of Consumer Health Insurance Toll-free: 877-527-9431

External Review

Public Pensions

(Police, Firefighters, IMRF) Toll-free: 800-207-6958

Producer/Agent Licensing

(Producer, Education, and Other Licenses, License Lookup) Toll-free: 217-782-6366

Medicare Beneficiaries & Caregivers

Senior Health Insurance Program (SHIP) is now under:
Department on Aging Toll-free: 800-548-9034

Media Requests


RSS News Feed

Website Problems

IDOI Office Locations:

Springfield Office

320 W. Washington Street [View Map]

Springfield, IL 62767

Office Hours M-F 8:30-5:00

Chicago Office

122 S. Michigan Ave., 19th Floor [View Map]

Chicago, IL 60603

Office Hours M-F 8:30-5:00