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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

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IDOI OFFICE Update:

Office locations of the Illinois Department of Insurance are now open to the public. We encourage consumers to continue to use the IDOI website, including the Help Center, or to call 866-445-5364 rather than visiting the office. While walk ins are permitted, visitors should call 866-445-5364 prior to their office visit to ensure a staff member is available to address their particular issue. All visitors must wear a mask and abide by social distancing guidelines regardless of vaccination status.

 

General Information & Consumer Insurance

DOI.InfoDesk@illinois.gov; Consumer Assistance Hotline Toll-free: 866-445-5364

Consumer Complaints

Health Insurance

Office of Consumer Health Insurance
DOI.Complaints@illinois.gov Toll-free: 877-527-9431

External Review

Public Pensions

(Police, Firefighters, IMRF)
DOI.Pension@illinois.gov Toll-free: 800-207-6958

Producer/Agent Licensing

(Producer, Education, and Other Licenses, License Lookup)
DOI.Licensing@illinois.gov Toll-free: 217-782-6366

Medicare Beneficiaries & Caregivers

Senior Health Insurance Program (SHIP) is now under:
Department on Aging Toll-free: 800-548-9034

Media Requests

Speakers/Presentations

RSS News Feed

Website Problems

IDOI Office Locations:

Springfield Office

320 W. Washington Street [View Map]

Springfield, IL 62767

Office Hours M-F 8:30-5:00

Chicago Office

122 S. Michigan Ave., 19th Floor [View Map]

Chicago, IL 60603

Office Hours M-F 8:30-5:00

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